Frequently Asked Questions
NYCStreets Permit Management System is the DOT online system for processing construction permit applications. Through the NYCStreets Permit Management System online application, permittees may apply, pay for and print their own permits from their home / office, anytime anywhere. Please note that currently the permit review process occurs during normal weekday Permit Office hours.
To access and use the NYCStreets Permit Management System application it is recommended that you use one of the following supported web browsers:
Anyone currently registered with DOT, with a valid email address on file, and who has an active Permittee Number and a PIN is eligible to register and apply for construction permits online.
Email us at ConstructionPermits@dot.nyc.gov and enter “Forgot My PIN” in the subject.
If you have a valid Permittee Number and PIN that was provided to you by the NYC DOT Permit Office, then the only action required from you is to register. Proceed with the following steps:
- On your first visit, click on "I am signing in for the first time."
- Provide your Permittee Number and PIN and click on Sign In
- In the NYCStreets registration form, you will be asked to provide an email address where you will receive your application tracking numbers, status updates, a phone number and a password. In addition, you will be asked to Verify Your Identity, by providing answers to several Permittee related questions.
- You will receive an Email notification from NYCStreets to the Email address provided. Click on the activation link in the body of the email, which will redirect you to the NYCStreets login page so that you may be able to login with your email address and password.
Contact the DOT Permit Office by phone at 212-839-9651 or email at ConstructionPermits@dot.nyc.gov.
Click on the “I forgot my password” link on the Login Page and follow the instructions to reset your password.
Contact DOT at 212-839-9651 or email at ConstructionPermits@dot.nyc.gov.
Yes, if the user is registered contact for the Permittee. If he/she is not a registered contact, please have the contact visit the DOT Permit Office and register with NYC DOT.
No. You don’t have to pay any additional fees for using the NYCStreets Permit Management System.
Currently, most Street Opening, Building Operations and Sidewalk Construction permits, including Emergency, Homeowners, Renewals, Reissues, Extensions and permit Amend and Reissue can be processed online. The following construction permits cannot be applied for at this time:
- Permits for canopies
- Permits for approval of full roadway closures
Upon successful submission of a NYCStreets Permit Management System application, you will receive a confirmation email. Contained in this email will be a list of all construction permits submitted. If you do not receive this email, please contact DOT at 212-839-9651 or email at ConstructionPermits@dot.nyc.gov.
Currently, NYCStreets Permit Management System only supports .PDF, .GIF, .JPG and .TIFF image formats with a maximum 10MB in total for all the files. If you attempted to upload a document with any of these formats and still received an error message, check the size of the file you are attempting to upload. You may have exceeded the file size limit. Try reducing the file size and upload again.
To cancel a construction permit application, please contact DOT immediately at 212-839-9651 or email at ConstructionPermits@dot.nyc.gov. You must provide your Application Tracking Number as well as your Permittee Number to cancel the application.
Once you have logged into NYCStreets Permit Management System, from the Home page, click on the Permittee Activity button. This will take you to the Permit Application Search page where you can enter the details of the application of which you are requesting to see the status for.
Yes. Once DOT approves your NYCStreets permit application and payment is made (either online or in person) your construction permits will be available to be printed as a batch (all permits in one .pdf file) or individually (a single permit in one .pdf file) on plain paper ANYTIME, ANYWHERE. The Permit is available in Permittee Activity from the NYCStreets Home page.
You can always visit either the DOT Central Permit Office at 55 Water Street, Concourse Level and print your permits there, or at any DOT Permit Office and ask to have your construction permits printed there. Be sure to provide your Application Tracking Number at the time of your request.
For construction permits applied for via the web, you can pay using your American Express, Discover, Master Card or Visa credit cards, Check, Certified Check and Money Order. First, login to NYCStreets Permit Management System and click on the “Permittee Activity” button. Find the “Application Tracking” number of the batch you wish to pay for and click the “Pay” button. Then, simply follow the instructions for paying online. Once your payment is approved, your permit will be available for download and printing in PDF format. You have an option to choose the permits you want to pay for.
Yes. If you wish to pay in person for construction permits you applied for online, you can visit either the DOT Central Permit Office at 55 Water Street, Concourse Level, or any DOT Permit Office. DOT accepts certified checks, money orders and American Express, Discover, Master Card and Visa credit cards. Be sure to provide your Application Tracking Number at the time of your request.
Occasionally, construction permits may go on “HOLD” for further review by another DOT unit or another agency such as the New York City Department of Design and Construction (DDC), or may be denied. Once your construction permits are processed, you will receive an email with an attached “Details” report, which will list all construction permits submitted and indicate those construction permits which were placed on “HOLD”. (For more information on see How do I request release of a construction permit on “HOLD”?). If any construction permits are denied, you will receive a separate e-mail informing you of the reason for the denial. In an effort to expedite the permit process, we will notify you when any construction permits are available for payment and printing - allowing you to pay as they are available or wait for the entire batch to be available.
Currently, changes to your permit cannot be made through the NYCStreets Permit Management System online application. For changes to an existing permit, you must visit the DOT Central Permit Office at 55 Water Street, Concourse Level between the hours of 8:00 AM and 11:30 AM, Monday to Friday. Be sure to provide your Application Tracking Number at the time of your request.
If using Adobe Reader or Adobe Acrobat to open the PDF permits document(s), you can use the "Find" feature (typically in the top toolbar) and search for keywords, such as the street name. This will bring you to the first page containing that keyword. Or, you can download an individual permit as a .pdf file from the Permittee Activity page by searching for it using the details of the permit.
Contact DOT at 212-839-9651 or email us at ConstructionPermits@dot.nyc.gov. If emailing DOT, please include your Permittee Number, Application Tracking Number, your contact information and a detailed explanation or screenshot of any error message you receive.
If the Project Manager requests additional information, you will receive a no reply email notification to your email address. You must provide the requested information by using NYCStreets Permit Management System.
Log into NYCStreets Permit Management System. Click on the Permittee Activity button from the Home page or Permittee menu. Open the permit application for which additional information was requested by the Project Manager. Provide the requested information by using the comments box and/or documents upload tab and after verifying that all requested information was provided, click “Submit” button.
If you are experiencing problems with the document upload, refer to the corresponding FAQ section.
Log into NYCStreets Permit Management System. Click on the Permittee Activity button from the Home page or Permittee menu. Open the permit application for which additional information was requested by the Project Manager. Provide the requested information by using the comments box and/or documents upload tab and after verifying that all requested information was provided, click “Submit” button.
If you are experiencing problems with the document upload, refer to the corresponding FAQ section.
| Application Status | Application Status Definitions |
|---|---|
| Submitted | When all the permits are in submitted state |
| In Progress | When at least one of the permits is 'In Progress' status and rest everything is in ‘Submitted’ status |
| Fee Holds Review | If at least one of the permits is in 'Fee Review' and/or 'Held for External Review' and no other permits are in ‘Ready for Payment’ status |
| Payment Ready | When all the permits are in ‘Ready for Payment’ status |
| Partial Payment Ready | When at least one of the permits are in ‘Ready for Payment’ status no matter what the other permit statuses are |
| Partially Issued | When one or more permits are in ‘Issued’ status and no permits are in ‘Fee Review’ or 'Held for External Review' or ‘Ready for Payment’ statuses |
| Issued | When all the permits are in ‘Issued’ status |
| Denied | When all the permits are in ‘Denied’ status |
| Hold Name | Description | Contact Information (Borough office phone numbers or emails) |
|---|---|---|
| BOB HOLD: (BRIDGES HOLD) | This hold signifies that you may be working within 100 feet of a bridge structure. You must survey the site. If the work is within 100 feet of a bridge structure you must submit a scaled drawing showing the work and exact location. If the work is more than 100 feet away, you must forward certification. | Send responses via email to NYCDOT Division of Bridges at bridgeshold@dot.nyc.gov or call 212-839-9222 prior to working. |
| CAN HOLD: (CANOPY HOLD) | This hold signifies that you have applied for a permit to maintain a canopy. The permit will remain on hold until a final inspection by HIQA determines the canopy was installed as per submitted plans. Upon completion of the inspection, this permit shall be released or rejected by the HIQA unit. If renewed or re-issued, this permit shall NOT be placed on CAN Hold. |
BROOKLYN- (646) 892-1390 BRONX - (212) 748-6609 MANHATTAN - (212) 839-4700 LOWER MANHATTAN - (212) 839-4729 QUEENS - (212) 839-2430 STATEN ISLAND - (212) 839-2410 |
| COB HOLD: (COBBLESTONE HOLD) | This hold signifies that you are working on a designated cobblestone street. The roadway must be replaced in kind. Contractors must call the appropriate NYCDOT’s Highway. Inspection and Quality Assurance (HIQA) Office before replacing cobblestones so HIQA can monitor the replacement. |
BROOKLYN - (646) 892-1390 BRONX - (212) 748-6609 MANHATTAN - (212) 839-4700 LOWER MANHATTAN - (212) 839-4729 QUEENS - (212) 839-2430 STATEN ISLAND - (212) 839-2410 |
| CON HOLD: (CONCRETE ROADWAY HOLD) | This hold signifies that you are working on a street designated as a full depth concrete roadway that must be restored in kind as per DOT standard specification #1042A&B. Approval from NYCDOT’s Highway Inspection and Quality Assurance (HIQA) Office is required before work commences. Contractors must call the appropriate HIQA office before the final restoration starts so that HIQA can monitor the work. |
BROOKLYN - (646) 892-1390 BRONX - (212) 748-6609 MANHATTAN - (212) 839-4700 LOWER MANHATTAN - (212) 839-4729 QUEENS - (212) 839-2430 STATEN ISLAND - (212) 839-2410 |
| CPI HOLD: (CAPITAL PROJECT IN-HOUSE) | This hold signifies that the location of your work may pose a potential conflict with an upcoming/current NYCDOT In-House roadway project. Your permit(s) must be reviewed and released by the appropriate NYCDOT Borough Roadway Repair and Maintenance Office. |
BROOKLYN - (646) 892-1370 BRONX - (212) 748-6670 MANHATTAN - (212) 839-9799 QUEENS - (212) 839-2480 STATEN ISLAND - (212) 839-2397 or 2396 |
| CPO HOLD: (CAPITAL PROJECT OUT-SOURCE) | This hold signifies that the location of your work may pose a potential conflict with an upcoming/current NYC Department of Design and Construction (NYCDDC) project. Your permit(s) must be reviewed and released by the appropriate NYCDDC Borough office. |
BROOKLYN - (718) 391-1444 or 2666 BRONX/N. QUEENS - (718) 391-1435 MANHATTAN – (212) 313-3523 or 3547 SOUTH QUEENS – (718) 391-2415 or 1955 STATEN ISLAND – (718) 982-5007 |
| ECN HOLD: (ENGINEERING CONTROL NUMBER HOLD) | This hold is not currently in use. | Your permit will be released without any calls. |
| ENV HOLD: (ENVIRONMENTAL HOLD) | Your proposed work falls within an area that requires coordination with third parties and/or approval from the Unites States Environmental Protection Agency or The New York State Department of Environmental Conservation that may require you to meet certain requirements. The permittee must contact the NYC DOT OCEA unit at Envhold@dot.nyc.gov for further instructions prior to work. | Contact The NYCDOT OECA Unit via email at Envhold@dot.nyc.gov prior to working. |
| EXC HOLD: (EXECUTIVE HOLD) | This hold signifies that the location of your work falls on a designated Thru Street or within a high profile area. Your permit(s) must be reviewed and released by OCMC Executive Staff. | No call is necessary. |
| FCR HOLD: (FULL CLOSURE REVIEW HOLD) | This hold signifies that your full roadway closure request may require you to submit a Community Reassessment Impact and Amelioration (CRIA) Statement/Environmental Impact Study (EIS). | You will be contacted. |
| PLZ HOLD: (PLAZA HOLD) | The site of your proposed work falls within/in the vicinity of a DOT Pedestrian Plaza. To determine impact, you must submit a scaled drawing showing the extents of the proposed work to the NYC DOT Public Space unit at plazas@dot.nyc.gov prior to issuance of your permit. The Permittee is responsible to replace all materials in kind. | Send responses via email to NYCDOT PUBLIC SPACE UNIT at Plazas@dot.nyc.gov prior to working. |
| POL HOLD: (POLES HOLD) | This hold signifies that your work involves the installation or replacement of poles. Your permit(s) must be reviewed and released by NYCDOT’s Street Lighting Unit. | No call is necessary. |
| RED HOLD: (RE-DIG HOLD) | Your permit(s) must be reviewed and released by the NYCDOT HIQA Office. Contractors must call the appropriate NYCDOT’s HIQA Office to schedule this re-dig. |
BROOKLYN - (646) 892-1390 BRONX - (212) 748-6609 MANHATTAN - (212) 839-4700 LOWER MANHATTAN - (212) 839-4729 QUEENS - (212) 839-2430 STATEN ISLAND - (212) 839-2410 |
| SAM HOLD: (STREET AND ARTERIAL MAINTENANCE HOLD) | This hold signifies that you are working on or adjacent to a street that has recently been resurfaced and is a protected street. Per procedure, you must forward a protected street form and sketch (via fax) to the appropriate NYCDOT Street Maintenance Borough office for review and approval. |
Fax Numbers: BROOKLYN - (646) 892-1383 BRONX - (212) 839-1947 MANHATTAN - (212) 839-4222 QUEENS - (212) 839-2496 STATEN ISLAND - (212) 839-2402 |
| STP HOLD: (SPECIAL TRAFFIC PROJECTS HOLD) | This hold signifies that you are working on a street designated as special traffic project restoration. Your permit(s) must be reviewed and released by the NYCDOT HIQA Office. |
BROOKLYN - (646) 892-1390 BRONX - (212) 748-6609 MANHATTAN - (212) 839-4700 LOWER MANHATTAN - (212) 839-4729 QUEENS - (212) 839-2430 STATEN ISLAND - (212) 839-2410 |
| VAR HOLD: (VARIANCE HOLD) | This hold is not currently in use. | Your permit will be released without any calls. |
| VLT HOLD: (VAULT HOLD) | This hold signifies that your work involves the installation or repair of vaults. Your permit(s) must be reviewed and released by Permit Management Executive Staff. | No call is necessary. |
NYCStreets Permit Management System is the DOT online system for processing permit applications. Through the NYCStreets Permit Management System online application, permittees may apply, pay for and print their own permits from their home / office, anytime anywhere. Please note that currently the permit review process occurs during normal weekday Bus Stop Permit Office hours.
To access and use the NYCStreets Permit Management System application it is recommended that you use one of the following supported web browsers:
Anyone currently registered with DOT, with a valid email address on file, and who has an active Permittee Number and a PIN is eligible to register and apply for bus stop permits online.
If you do not have a Permittee Number and PIN number, you can apply for it online, by clicking on "I am signing in for the first time" and then select “click here to register as an Intercity Bus Stop Permittee”.
If you do not have a Permittee Number and PIN number, you can apply for it online, by clicking on "I am signing in for the first time" and then select “click here to register as an Intercity Bus Stop Permittee”.
Email the DOT Bus Stop Permit Office at ICBPSAdmin@dot.nyc.gov and enter “Forgot My PIN” in the subject.
If you have a valid Permittee Number and PIN that was provided to you by the NYC DOT Bus Stop Permit Office, then the only action required from you is to register. Proceed with the following steps:
- On your first visit, click on "I am signing in for the first time."
- Provide your Permittee Number and PIN and click on Sign In
- In the NYCStreets registration form, you will be asked to provide an email address where you will receive your application tracking numbers, status updates, a phone number and a password. In addition, you will be asked to Verify Your Identity, by providing answers to several Permittee related questions.
- You will receive an Email notification from NYCStreets to the Email address provided. Click on the activation link in the body of the email, which will redirect you to the NYCStreets login page so that you may be able to login with your email address and password.
If you DO NOThave a valid Permittee Number and PIN you can apply for them online by clicking on "Click here to register as an Intercity Bus Permittee”.
Contact Bus Stop Permit Office by phone at 646-892-1242 or e-mail at ICBPSAdmin@dot.nyc.gov.
Click on the “I forgot my password” link on the Login Page and follow the instructions to reset your password.
Contact Bus Stop Permit Office at 646-892-1242 or e-mail at ICBPSAdmin@dot.nyc.gov.
Yes, if the user is a registered contact for the Permittee. If he/she is not a registered contact, please have the contact call (646) 892-1242 or e-mail at ICBPSAdmin@dot.nyc.gov with “Register Contact” in the subject line.
No. You don’t have to pay any additional fees for using the NYCStreets Permit Management System.
You may apply for Bus Stop Permits, and renew Bus Stop Permits online.
Upon successful submission of a NYCStreets Permit Management System application, you will receive a confirmation email. Contained in this email will be a list of all construction permits submitted. If you do not receive this email, please contact DOT Bus Stop Permit Office at 646-892-1242 or email at ICBPSAdmin@dot.nyc.gov.
Currently, NYCStreets Permit Management System only supports GIF, JPEG, JPG, PDF, PNG, TIF, and TIFF image formats with a maximum 10MB in total for all the files. If you attempted to upload a document with any of these formats and still received an error message, check the size of the file you are attempting to upload. You may have exceeded the file size limit. Try reducing the file size and upload again.
To cancel a bus permit application, please contact DOT Bus Stop Permit Office immediately at 646-892-1242 or email at ICBPSAdmin@dot.nyc.gov. You must provide your Application Tracking Number as well as your Permittee Number to cancel the application.
Log into the NYCStreets Permit Management System and from the Home page, click on the Permittee Activity button. This will take you to the Permit Application Search page where you can enter the details of the application you would like to see the status for.
Yes. Once DOT approves your NYCStreets permit application and payment is made (either online or in person) your permits will be available to be printed as a batch (all permits in one .pdf file) or individually (a single permit in one .pdf file) on plain paper ANYTIME, ANYWHERE. The Permit is available in Permittee Activity from the NYCStreets Home page.
You may visit the Intercity Bus Stop Permit Office at 58-50 57th Road, Room 209, Maspeth, NY 11378.
For Bus Stop permits applied for via the web, you can pay using your American Express, Discover, Master Card or Visa credit cards and E-Check. First, login to NYCStreets Permit Management System and click on the “Permittee Activity” button. Find the “Application Tracking” number you wish to pay for and click the “Pay” button. Then, simply follow the instructions for paying online. Once your payment is successful, your permit will be available for download and printing in PDF format.
Yes, you may visit 58-50 57th Road, Room 209, Maspeth, NY 11378 to pay in person.
Currently, changes to your permit cannot be made through the NYCStreets Permit Management System online application. For changes to an existing permit,you must contact Bus Stop Permit Office by phone at 646-892-1242 or e-mail at ICBPSAdmin@dot.nyc.gov. Be sure to provide your Application Tracking Number at the time of your request.
Bus Permittees can contact 646-892-1242 or e-mail at ICBPSAdmin@dot.nyc.gov. If emailing DOT, please include your Permittee Number, Application Tracking Number, your contact information and a detailed explanation or screenshot of any error message you receive.
If the Project Manager requests additional information regarding your PERMITTEE REGISTRATION application, you will receive an email notification to your email address. You may reply to the email with the necessary information which will be added by the manager to your application.
If the Project Manager requests additional information regarding your PERMIT APPLICATION REQUEST, you will receive a no reply email notification to your email address. You must provide the requested information by using NYCStreets Permit Management System.
Log into NYCStreets Permit Management System. Click on the Permittee Activity button from the Home page or Permittee menu. Open the permit application for which additional information was requested by the Project Manager. Provide the requested information by using the comments box and/or the documents upload tab. Verify that you have provided all the requested information and then click “Submit”.
PLEASE NOTE that after you click “Submit”, you will not be able to add or remove the submitted comments or documents.
If you are experiencing problems with the document upload, refer to the corresponding FAQ section.
If the Project Manager requests additional information regarding your PERMIT APPLICATION REQUEST, you will receive a no reply email notification to your email address. You must provide the requested information by using NYCStreets Permit Management System.
Log into NYCStreets Permit Management System. Click on the Permittee Activity button from the Home page or Permittee menu. Open the permit application for which additional information was requested by the Project Manager. Provide the requested information by using the comments box and/or the documents upload tab. Verify that you have provided all the requested information and then click “Submit”.
PLEASE NOTE that after you click “Submit”, you will not be able to add or remove the submitted comments or documents.
If you are experiencing problems with the document upload, refer to the corresponding FAQ section.
| Application Status | Application Status Definitions |
|---|---|
| Submitted | When all the permits are in submitted state |
| In Progress | When at least one of the permits is 'In Progress' status and rest everything is in ‘Submitted’ status |
| Fee Holds Review | If at least one of the permits is in 'Fee Review' and/or 'Held for External Review' and no other permits are in ‘Ready for Payment’ status |
| Payment Ready | When all the permits are in ‘Ready for Payment’ status |
| Partial Payment Ready | When at least one of the permits are in ‘Ready for Payment’ status no matter what the other permit statuses are |
| Partially Issued | When one or more permits are in ‘Issued’ status and no permits are in ‘Fee Review’ or 'Held for External Review' or ‘Ready for Payment’ statuses |
| Issued | When all the permits are in ‘Issued’ status |
| Denied | When all the permits are in ‘Denied’ status |
It is procedure that all new bus stop permit applications are reviewed by the respective Borough Commissioners office and Community Board. If you have any questions regarding this process please contact the DOT Bus Stop Permit Office at 646-892-1242 or e-mail at ICBPSAdmin@dot.nyc.gov.
| Hold Name | Description |
|---|---|
| BC HOLD: (BOROUGH COMMISSIONER HOLD) | This hold signifies that borough commissioner’s office is reviewing your permit. |
| CB HOLD: (COMMUNITY BOARD HOLD) | This hold signifies that community board’s office is reviewing your permit. |
A Corrective Action Request, also known as, a CAR is issued by the Department of Transportation to a Permittee. For more information, refer to the New York City Highway Rules section 2-02 (d)(1).
You may call either (646) 892-5820 or e-mail dashbilling@dot.nyc.gov for questions regarding your corrective action request bill.
Contact the respective Department of Transportation – HIQA office where you’re Corrective Action Request was issued in. For example, if you received a CAR for a worksite in Brooklyn, contact the HIQA office located in Brooklyn.
| HIQA Office | Address | Phone Number |
|---|---|---|
| DOT, HIQA Manhattan | 59 Maiden Lane, 34TH Floor New York, NY 10038 | (212) 839-4700 |
| DOT, HIQA Brooklyn | 16 Court Street, 15TH Floor, Brooklyn, NY 11241 | (646) 892-1390 |
| DOT, HIQA Queens | 120-55 Queens Blvd, Room G-210, Kew Gardens, NY 11424 | (212) 839-2430 |
| DOT, HIQA Bronx | 1400 Williamsbridge Road, 1ST Floor, Bronx, NY 10461 | (212) 748-6610 |
| DOT, HIQA Staten Island | 10 Richmond Terrace, 4TH Floor, Staten Island, NY 10301 | (212) 839-2410 |
You can pay for your corrective action requests by bill by logging in to NYCStreets Permit Management System and hovering on the Permittee menu item and clicking on “CAR Bill Payment”.
You will first be presented with a search screen where you can narrow your search or decide to be presented with all of your bills. After you have decided which bills you wish to pay for, select the bill(s) and click the “Pay” button. Then simply follow the instructions for paying online.
You will first be presented with a search screen where you can narrow your search or decide to be presented with all of your bills. After you have decided which bills you wish to pay for, select the bill(s) and click the “Pay” button. Then simply follow the instructions for paying online.